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Ordering & Policies
Shop our secure site 24 hours a day, 7 days a week. A
confirmation email will be sent, followed by tracking
information via email, to the given email address.
Or call us by phone (757)-575-1039 between the hours 9:00 to
5:00 EST Monday through Friday.
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All our orders are shipped within 2 business
days. Please include your phone number and
email address so we can inform you of
unexpected delays.
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Next day delivery is available upon request.
There is an extra charge for all next day
deliveries.
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Weekend orders are shipped during business
days.
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Please reorder all backorders.
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We ship using USPS and UPS for all orders.
Once your order has been shipped, an email will be sent to
the given email address from your order. This email will
include your invoice and tracking information.
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Foxy Collars products have a 100% guarantee.
If you are not satisfied with any item, we
will be happy to exchange it or issue a
refund. Please contact our customer service
department at khermansen@hotmail.com or call
us toll free at (757)-575-1039.
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Refunds will be issued in the original form
of payment within 30 days of notification.
If you need to return your Foxy Collar
product for any reason, please do the
following.
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Place the product/s in an envelope and send
to us at:
Returns Department
Foxy Collars
545 S. Birdneck Rd., Suite 107
Virginia Beach, VA 23451
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Please explain the reason for the return and
whether you want an exchange or refund.
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Your new product/s or refund will be
processed as soon as possible.
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